279 W. Main Street, Suite 110, Frisco, Texas 75034
(469) 633-9925

Office Policies

Scheduling

At Lake Pointe Dental we know your schedule is important. Our scheduling coordinators will do their best to find the right appointment time to fit into your lifestyle. You may contact our office by phone or email, and we will be happy to help you with scheduling an appointment.

Emergency appointments are available for all current and new patients. Our business hours are from Monday through Thursday, 7 am to 5 pm with some Friday appointments available. When you make an appointment with us, we reserve that time especially for you. We ask that you would give us the courtesy of at least 24 hours advance notice if you need to cancel or change your appointment time. This frees up that time and we may be able to assist another patient in need of an urgent or emergency appointment.

This is our office policy and failure to give us proper notice may result in a fee to your statement if this notice is not adhered to.

LAKE POINTE DENTAL SCHEDULING POLICY

  • Office Hours: Lake Pointe Dental is open by appointment only from Monday through Thursday (7am-5pm), with some Friday appointments available by appointment only. Dr. Mendoza is available during regular business hours.
  • All children under the age of 18 must be accompanied by a parent or legal guardian for their entire appointment.
  • Appointments: Your appointment time is set aside exclusively for you. We make every effort to be flexible, but if you are more than 15 minutes late you may be asked to reschedule your appointment.

We would ask for a 24 hour advance notice if you need to cancel or are unable to keep your appointment. While we do realize unforeseen events may occur, after your second missed appointment with no notice a $25 fee will be charged to your account.